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Global Knowledge Students Master Avaya IP Office 8.0 in Two New Courses

Cairo (Egypt) - June 27, 2012 - Global Knowledge today announced the availability of two new Avaya IP Office 8.0 courses in which students will learn to install, administer, configure, and maintain Avaya IP Office 8.0 systems.

In the IP Office Technical Basic Implementation Workshop, students will learn to install, administer, and manage an Avaya IP Office 8.0 system implementation. In hands-on labs, they will practice installing and configuring the Avaya IP Office system and using the Avaya IP Office 8.0 applications.

Over five days, students will learn about IP500v2 hardware and software components and configuring settings for users, hunt groups, and trunks. They will discover the basics of VoIP, examine VoiceMail Pro features, and learn about Avaya one-X® Portal functionality.

In the IP Office Advanced Configuration Application Workshop, a follow-up to basic Avaya IP Office 8.0 implementation training, students will gain the skills needed to customize and maintain an IP Office customer solution. In hands-on labs, they will practice analysis and monitoring methods using advanced IP Office 8.0 applications.

In the three-day workshop, students will learn to conduct advanced call flows, covering topics such as database actions, Text-to-Speech, Unified Messaging Service, System Status Application, System Monitor, IP Office data and voice networking, and VoiceMail Pro in a Small Community Network.

The new Avaya IP Office 8.0 courses are available in classrooms, live over the Internet in virtual classrooms, and as private on-site courses that can be tailored to the needs of a student's organization. Learn more about the new courses and explore the comprehensive catalog of Avaya training available from Global Knowledge at

About Global Knowledge

Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.

Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, NC. The company is owned by New York-based investment firm MidOcean Partners. Learn more at


Nancy Enloe
Director, Marketing Communications
(919) 460-3267