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Service Management

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Key

Cisco

Service Management
Cisco Customer Success Manager (DTCSM)

HDI

Service Management
HDI® Customer Service Representative (ISM2535)
HDI Customer Service Representative (ISM4110)
HDI Support Center Analyst (ISM4210)
HDI Desktop Support Technician (ISM4220)
Knowledge Management Foundations: KCS Principles (ISM4230)
Knowledge Center Support Fundamentals (ISM4240)
HDI Support Center Team Lead (ISM4310)
HDI Support Center Manager (ISM4320)
HDI Desktop Support Manager (ISM4330)
HDI Support Center Director (ISM4340)

ITIL & Service Management

Service Management
ITIL® Service Catalog (2631)
ITIL v3: Service Management Foundation (ILFN)
ITIL Practitioner (ILPR)
ITIL® Service Capability: Operational Support & Analysis (IOSA)
ITIL® Service Capability: Operational Support & Analysis (IOSA)
ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
ITIL® Service Lifecycle: Service Design (LSD)
ITIL® Service Lifecycle: Service Operation (LSO)
ITIL® Service Lifecycle: Service Strategy (LSS)
ITIL® Service Lifecycle: Service Transition (LST)
ITIL® Managing Across The Lifecycle (MALC)
ITIL® Managing Across The Lifecycle (MALC)
ITIL® Service Capability: Planning Protection & Optimisation (PPO)
ITIL® Service Capability: Planning Protection & Optimisation (PPO)
ITIL® Service Capability: Release Control & Validation (RCV)
ITIL® Service Capability: Release Control & Validation (RCV)
Service Integration and Management (SIAM®) Foundation (SIAMF)
ITIL® Service Capability: Service Offerings & Agreements (SOA)
ITIL® Service Capability: Service Offerings & Agreements (SOA)

Microsoft

Windows 10
Supporting and Troubleshooting Windows 10 (M10982)

RESILIA

Service Management
RESILIA Cyber Resilience Foundation (RCRF)
RESILIA Cyber Resilience Practitioner (RCRP)