- Respond to requests for technical assistance in person, via phone, electronically.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise user on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Administer help desk software.
- Redirect problems to appropriate resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- From 2 to 4 years Experience in same position.
- Good knowledge in MS Operating systems and MS office applications.
- Communication Skills, Presentation Skills, and Time Management skills.
please email your CV mentioning the job title in the subject line to the following email address : HR@globalknowledge.com.eg