Welcome to the Global Knowledge White Paper Library! Get the
latest information on the hottest IT and business topics directly
from our expert instructors and training partners. Be sure to check
back often as new papers are added monthly!
Select a category below to view related white papers.
ITIL Training - IT Infrastructure Library
|
Author:
Hank Marquis
|
Overview of IT Service Managment Using
the IT Infrastructure Library (ITIL)
This white paper introduces ITIL to managers with an interest in
information technology.
Related Courses
ITIL® for Executives
How to Get Started with ITIL®
ITIL® v3 Awareness
ITIL® v3 Foundation
|
|
Author:
Linda Leung
|
Top 10 Skills in Demand in 2010
Find out which IT and business skills are most in demand for
2010.
|
|
Author:
Hank Marquis
|
Tough Love: When IT
Security Hurts Your Business
This ITIL and IT security white paper explores the challenges IT
departments and their businesses are facing today, and provides
examples of what these problems look like in real life.
Related Courses
ITIL® v3 Foundation
How to Get Started with ITIL®
How to Create an ITIL Service Desk and Incident Management
Process
How to Measure and Justify IT Services
|
|
Author:
Global Knowledge
|
2009 IT Skills and Salary Report
The results are in from the 2nd Annual Global Knowledge and
TechRepublic IT salary survey. With over 14,150 responses, our 2009
report is one of the industry's most relevant and revealing IT
salary surveys. Our 2009 salary search revealed an average increase
of 10% nationally over our 2008 salary study. Learn the top paying
salaries for IT jobs based on state, industry,
|
|
Author:
Linda Leung
|
10 Hot Skills for 2009
Find out the top 10 IT skills you need for 2009.
|
|
Author:
Larry Cooper
|
ITIL V3 and the PMBOK® - Distinct but
Complimentary
This white paper compares the IT Infrastructure Library Version
3® (ITIL v3®) with the Project Management Body of Knowledge
(PMBOK®).
Related Courses
ITIL® v3 Foundation
ITIL® v3 Awareness
|
|
Author:
Hank Marquis
|
BSM: What It Is and Why
You Should Care
Learn what the buzz about Business Service Management (BSM) is
all about and how it can help your organization.
Related Courses
ITIL® v3 Foundation
How to Define and Value IT Services
How to Measure and Justify IT Services
|
|
Author:
Hank Marquis
|
ITIL v3: What It Is and
Why You Should Care
Discover ITIL's benefits and history, why you need to know about
it, which types of IT organization can benefit from it, and how to
get started implementing it.
Related Courses
ITIL® v3 Foundation
How to Measure and Justify IT Services
How to Define and Value IT Services
|
|
Author:
Hank Marquis
|
ITIL Version 3 - What The
Changes Could Mean To You
IITIL Service Manager Hank Marquis introduces the changes,
updates, and additions of ITIL version 3, and evaluates what these
changes could mean to you.
Related Courses
ITIL® v3 Awareness
ITIL® v3 Foundation
|
|
Author:
Lawrence Cooper
|
Implementing ITIL Using
the PMBOK Guide in Four Repeatable Steps
This white paper provides an overview of the PMBOK® Guide as
well as the key process areas and functions within the IT
Infrastructure Library. It then compares and contrasts the two
bodies of knowledge, and provides the reader with a project roadmap
to implementing IT Service Management based on ITIL.
Related Courses
ITIL® v2 Service Manager Exam Prep Boot Camp
IT Project Management
ITIL® v3 Foundation
ITIL® v2 Practitioner: Agree and Define Management
ITIL® v2 Practitioner: Release and Control Management
ITIL® v2 Practitioner: Support and Restore Management
|
|
Author:
Joel Wenger
|
An ITIL-Based Approach to
Building Effective Storage Capacity Management in Support
Deploying storage typically results in over-purchasing of
hardware and poor allocation of resources. This Business Process
training white paper illustrates how to use ITIL capacity
management to help your company better buy and deploy storage.
Related Courses
Information Storage and Management
ITIL® v3 Foundation
|