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Business Skills

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Welcome to the Global Knowledge White Paper Library! Get the latest information on the hottest IT and business topics directly from our expert instructors and training partners. Be sure to check back often as new papers are added monthly!

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Business Skills

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Author:
Jeffrey W. Hall

Improving Employee Productivity with Cisco Unified Mobility

Examine the calling features of Cisco Unified Communication (CUCM) and walk through the process of configuring the Mobile Connect feature.

Related Courses
CIPT1 v6.x/7.x - Implementing Cisco Unified Communications IP Telephony Part 1
CIPT2 v6.x/7.x - Implementing Cisco Unified Communications IP Telephony Part 2

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Author:
Taylor Sparks

5 Rules of Effective Negotiating

This white paper discusses five tips for approaching and carrying out your negotiations with confidence.

Related Courses
Communication and Negotiation Skills
Negotiating with Authority
Critical Thinking, Problem Solving, and Decision Making

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Author:
Tim McClintock

 

Dealing With Specific Types of Difficult People

This white paper describes some of the more common types of difficult people and provides you with tips on how to deal with them.

Related Courses
Communication and Negotiation Skills
Managing Conflict on Teams

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Author:
Barbara Bulleit

Four Key Elements of Effective Business Communication

This white paper illustrates the four key elements of effective business communication: purpose; style; listening; and follow-up.

Related Courses
Communication and Negotiation Skills
Management and Leadership Skills
Successful Workplace Communication

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