Global Knowledge provides solutions to a variety of training
needs, from the standard to the most complex custom solution. There
have been many instances where Global Knowledge was the only
solution for a customer who needed a large, complex training
program implemented with both speed and quality. This section
describes some of the stories behind the solutions that we've
provided companies around the world.
Customized DoD Directive 8570.1 Training Solution Helps
Increase U.S. Air Force Compliancy Worldwide
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Client: Air Force Agency
The client is an Air Force agency that advocates information
planning, resourcing, testing, training, implementation, and
sustainment for its communications, computers, and information
technology. The 8570.1 program manager for the agency is
responsible for funding a portion of the training and certification
of Information Assurance (IA) positions for Air Force personnel
within the major commands and units.
Situation: DoD Directive 8570.1 Mandates Certification
The Department of Defense's (DoD) Directive 8570.1 mandated that
certain IA personnel must be skilled and certified, based on their
job role requirements, in the operation of computer systems used
throughout its Global Information Grid. The agency had a
requirement to have 10% of their staff compliant in the first year,
then an additional 30% compliant each of the next three years.
The agency had an existing e-learning solution that IA-assessed
personnel could utilize in preparation for their required industry
certification exams. This solution was effective for a number of
experienced personnel. However, a more robust instructor-led
training program was required to ensure that the remaining
personnel, in assessed positions, could effectively prepare for and
pass the required certification exams.
The Air Force agency sought a training provider that could
deploy a large scale 8570.1 training program to more than 3,000 IA
personnel at different locations worldwide in a short timeframe,
while meeting specific learning objectives tied to the CompTIA
certification programs, specifically A+, Security+, and
Network+.
Solution: Instructor-led Training Delivered to Students in the
United States, Europe, and Asia
Having been a client of ours for 10 years, the agency program
manager knew he could trust them to rapidly develop and deploy a
targeted learning program with quality content and instruction.
Global Knowledge collaborated closely with the agency to craft a
tailored solution in 45 days that fit the specific training needs
of 3000 individuals. On-site courses were scheduled based on the
compliancy needs of positions assessed.
This customized training solution was delivered to students
located throughout the US, Europe, and Asia. Various tools such as
live mentoring, practice exams, study tips, and CompTIA study
guides were incorporated. A Global Knowledge Program Manager
coordinated the student registration, distribution of course
materials and student completion certifications, and tracked
mentoring program usage. The pre-course assessments and reading
assignments helped the instructors and students identify the areas
that students were the weakest in, so together they could
concentrate on those areas in class.
Result: Compliancy Increases from 3% to 34% in the First
Year
Seventy-one percent of the 3,000 students who completed the
program achieved their certification. Air Force compliancy was just
3 - 4% prior to the program. In the first year of the program, as
many as 60 classes were running per month and the Air Force was
able to push its overall compliancy up to 34%. The agency is now in
a much better position to secure its information and information
systems. Students returned to their missions more proficient in
their jobs, with a better understanding of the tasks and challenges
at hand and how to complete them.