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VMware vSphere: Troubleshooting

  • Course Code VST
  • Duration 5 days
  • Version 8.0

Public Classroom Price

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview

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This five-day training course provides you with the knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 8 environment. This course increases your skill level and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.

Product Alignment

- VMware ESXi 8.0

- VMware vCenter Server 8.0

Course Schedule

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    • Delivery Format: Virtual Learning
    • Date: 08-12 April, 2024
    • Location: Virtual
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    • Delivery Format: Virtual Learning
    • Date: 08-12 April, 2024
    • Location: Virtual
    • Delivery Format: Public Classroom
    • Date: 15-19 September, 2024
    • Location: Cairo-Sheraton
    Please call
    • Delivery Format: Public Classroom
    • Date: 26-30 January, 2025
    • Location: Cairo-Sheraton
    Please call

Target Audience

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System architects and system administrators

Course Objectives

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By the end of the course, you should be able to meet the following objectives:

  • Introduce troubleshooting principles and procedures
  • Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
  • Explain the purpose of common vSphere log files
  • Identify networking issues based on reported symptoms
  • Validate and troubleshoot the reported networking issue
  • Identify the root cause of networking issue
  • Implement the appropriate resolution to recover from networking problems
  • Analyze storage failure scenarios using a logical troubleshooting methodology
  • identify the root cause of storage failure
  • Apply the appropriate resolution to resolve storage failure problems
  • Troubleshoot vSphere cluster failure scenarios
  • Analyze possible vSphere cluster failure causes
  • Diagnose common VMware vSphere® High Availability problems and provide solutions
  • Identify and validate VMware ESXiTM host and VMware vCenter® problems
  • Analyze failure scenarios of ESXi host and vCenter problems
  • Select the correct resolution for the failure of ESXi host and vCenter problems
  • Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
  • Troubleshoot performance problems with vSphere components

Course Content

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1 Course Introduction

  • Introductions and course logistics
  • Course objectives

2 Introduction to Troubleshooting

  • Define the scope of troubleshooting
  • Use a structured approach to solve configuration and operational problems
  • Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3 Troubleshooting Tools

  • Discuss the various methods to run commands
  • Discuss the various ways to access ESXi Shell
  • Use commands to view, configure, and manage your vSphere components
  • Use the vSphere CLI
  • Use ESXCLI commands from the vSphere CLI
  • Use Data Center CLI commands
  • Identify the best tool for command-line interface troubleshooting
  • Identify important log files for troubleshooting vCenter Server and ESXi
  • Describe the benefits and capabilities of VMware SkylineTM
  • Explain how VMware Skyline works
  • Describe VMware SkylineTM Health
  • Describe VMware Skyline AdvisorTM

4 Troubleshooting Virtual Networking

  • Analyze and troubleshoot standard switch problems
  • Analyze and troubleshoot virtual machine connectivity problems
  • Analyze and troubleshoot management network problems
  • Analyze and troubleshoot distributed switch problems

5 Troubleshooting Storage

  • Discuss the vSphere storage architecture
  • Identify the possible causes of problems in the various types of datastores
  • Analyze the common storage connectivity and configuration problems
  • Discuss the possible storage problems causes
  • Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility
  • Review vSphere storage architecture and functionality necessary to troubleshoot storage problems
  • Use ESXi and Linux commands to troubleshoot storage problems
  • Analyze log file entries to identify the root cause of storage problems
  • Investigate ESXi storage issues
  • Troubleshoot VM snapshots
  • Troubleshoot storage performance problems
  • Review multipathing
  • Identify the common causes of missing paths, including PDL and APD conditions
  • Solve the missing path problems between hosts and storage devices

6 Troubleshooting vSphere Clusters

  • Identify and troubleshoot vSphere HA problems
  • Analyze and solve vSphere vMotion problems
  • Diagnose and troubleshoot common vSphere DRS problems

7 Troubleshooting Virtual Machines

  • Discuss virtual machine files and disk content IDs
  • Identify, analyze, and solve virtual machine snapshot problems
  • Troubleshoot virtual machine power-on problems
  • Identify possible causes and troubleshoot virtual machine connection state problems
  • Diagnose and recover from VMware Tools installation failures

8 Troubleshooting vCenter Server and ESXi

  • Analyze and solve vCenter Server service problems
  • Diagnose and troubleshoot vCenter Server database problems
  • Use vCenter Server Appliance shell and the Bash shell to identify and solve problems
  • Identify and troubleshoot ESXi host problems

Course Prerequisites

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This course requires completion of one the following courses:

  • VCP-DCV certification
  • VMware vSphere: Install, Configure, Manage [V8]
  • VMware vSphere: Operate, Scale and Secure [V8]

 

The course material presumes that you can perform the following tasks with no assistance or guidance before enrolling in this course:

  • Install and configure ESXi
  • Install vCenter Server
  • Create vCenter Server objects, such as data centers and folders
  • Create and modify a standard switch
  • Create and modify a distributed switch
  • Connect an ESXi host to NAS, iSCSI, or Fibre Channel storage
  • Create a VMware vSphere VMFS datastore
  • Modify a virtual machine’s hardware
  • Migrate a virtual machine with VMware vSphere® vMotion® and VMware vSphere® Storage vMotion®
  • Configure and manage a VMware vSphere® Distributed Resource SchedulerTM cluster
  • Configure and manage a VMware vSphere HA cluster
  • Basic knowledge of command line tools like ESXCLI, DCLI, and PowerCLI


If you cannot complete these tasks, VMware recommends that you take the VMware vSphere: Install, Configure, Manage [V8] course instead.

Recommended prerequisites:

Test Certification

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VMware Certified Professional

Data Center Virtualization 2023

The VCP-DCV 2023 certification validates candidate skills to implement, manage, and troubleshoot a vSphere infrastructure, using best practices to provide a powerful, flexible, and secure foundation for business agility that can accelerate the transformation to cloud computing.