In recent years there has been a tremendous evolution in the technology available to companies to improve collaboration between stakeholders in order to drive productivity and innovation. One of the first shifts was the introduction of email as a means of complementing or replacing meetings or phone calls. Now we see a second wave of change as video calls become more widely used and new tools like presence, chat and even social media are further changing the way people communicate at work.
Although collaboration technology has become mature, enterprises are still facing a number of challenges. First, despite having a number of technology options available, organisations still struggle to define and implement the right collaboration strategy - one with deployment models that balance cost-control, flexibility and business process integration for their unique needs. Second, driving user-adoption - which is critical to realising the benefits collaboration technology can offer - can be harder than anticipated to achieve.
For channel partners, the challenge remains to offer a competitive set of solutions and services that deliver business value to their customers while being competitive in a fierce marketplace. Collaboration projects are more and more Business driven. To be successful the sales organisation has to learn how to reach those stakeholders outside of IT and to tailor their message. As Collaboration becomes more and more business critical the service delivery department will be challenged to meet strict SLA`s and develop the right communication skills to be in direct contact with end-users. Developing and executing the right Collaboration portfolio strategy and developing the right set of skill for the sales and service delivery organisation will result in higher revenues and margins, increased market share and improved customer service/satisfaction.
Collaboration Transformation for Enterprise organisations and Channel Partners
To help Enterprise organisations and Channel Partners, that are considering offering new solutions or changing the way they bring Collaboration solutions to their customers, Global Knowledge offers the Collaboration Learning Solutions and Services Portfolio. This structured program provides customers with a range of services and education, which enables their organisation to successfully build and/or implement Collaboration solutions, regardless of where they are in their own collaboration journey.
Our Collaboration Solutions and Services offer provides customised support to assess your current organisation and individual capabilities and address the required changes across people, process and technology technology. We can help you and build a plan to address skills and knowledge requirements to achieve your business goals.
These Best Practices have been identified by Global Knowledge through the work that we have undertaken with leading multinational organisations, which is made possible by our global understanding and footprint, strong partnerships with worldwide leading IT-vendors and our broad, industry leading portfolio.
Organisations adopting collaboration and unified communication strategies will go through five stages of the Collaboration adoption lifecycle: strategy, design, transition, operation and continual improvement. Global Knowledge can provide customised support to customers going through this journey, which is not a one-size fits all strategy. Each organisation's unique needs are driven by factors such as the maturity of their IT-organisation in best practice areas like: Enterprise Architecture, Project and Program Management, Business Analysis, Service Management and Organisational and Personal Effectiveness skills. Strong governance in these five areas is the key to fully leveraging the benefits that technology-enabled collaboration can bring to an organisation.
Channel Partners who are considering delivering new Collaboration services and solutions often need support making decisions about new solutions, Sales strategies and Service Delivery practices. Partners need to develop new business capabilities and individual practitioner competencies. The Global Knowledge Collaboration Learning Solutions and Services model supports Channel Partners who want to evolve their offer in this important area.
Through proven consultancy and learning methodologies, unique skills assessment tools, skilled vendor specific- and vendor agnostic resources and an EMEA footprint, Global Knowledge is able to provide Enterprise organisations and Channel Partners with the level of support they need to successfully select and implement the optimal set of cloud solutions for their environment, therefore delivering increased value to their business and maximising the returns from moving to the Cloud.
Key Collaboration Learning Solutions and Services
Global Knowledge provides Collaboration Learning Solutions and Services to further transform the way organisations leverage Collaboration and Unified Communication technologies. Our key Collaboration Learning Solutions and Services include:
- Collaboration Transformation Roadmap, showing a clear Collaboration Adoption Lifecycle and process, to move to- and work with collaboration technologies
- Collaboration Customised Pathfinders, providing individual role-based learning paths, based on industry Best Practices and tailored to where you are in the Collaboration adoption lifecycle.
- Individual Competency Assessments and Learning Architecture Recommendations, measuring the current level of skills and knowledge of individuals and recommending customised learning paths and architectures.
- Organisation Capability Assessment and Collaboration Transformation Planning, a Global Knowledge Learning Architect working with you to assess organisational and individual capabilities and facilitating the Collaboration transformation process.