Continuous Improvement

What You'll Learn

• Utilize an efficient, seven-step problem-solving model to structure your continuous improvement efforts
• Assess the customer-supplier chain to define issues, opportunities and problems
• Define and analyze work processes using four different process-flowcharting techniques
• Link work processes to organizational requirements
• Develop and use customer surveys to identify performance gaps
• Use two proven analysis techniques to identify root causes of performance gaps
• Establish improvement targets along with key assessment criteria and measurements to gauge progress
• Use two different techniques to identify and prioritize alternative improvement actions
• Select the best breakthrough actions based on identified priority requirements
• Develop and implement an action schedule and assign tasks making the best use of resources
• Communicate effectively with others regarding the goals and intended outcomes
• Review progress against the plan using short, mid-and long-range review strategies
• Celebrate success

1. Benefits for the Individual

• Proven process with easy-to-use tools and methods for business planning, process improvement and project management
• Improved capabilities for leading or participating in process improvement projects
• Increased confidence in presenting improvement opportunities to Senior management
• Energies focused on high-impact and high-value work processes
• Improved decision-making and utilization of resources

2. Benefits for the organization

• Improved processes that lead to better, more focused results
• A mind-shift oriented toward a continuous improvement, best-practices culture
• Processes that link to and reflect organizational vision, mission and key strategies
• A practical, flexible application toolkit for tackling any improvement issue
• Greater confidence in decision-making that supports organizational goals

• There are no prerequisites for this course

• There are no follow-ons for this course

Benefits for the individual:

• Proven process with easy-to-use tools and methods for business planning, process improvement and project management
• Improved capabilities for leading or participating in process improvement projects
• Increased confidence in presenting improvement opportunities to Senior management
• Energies focused on high-impact and high-value work processes
• Improved decision-making and utilization of resources

Benefits for the organization:

• Improved processes that lead to better, more focused results
• A mind-shift oriented toward a continuous improvement, best-practices culture
• Processes that link to and reflect organizational vision, mission and key strategies
• A practical, flexible application toolkit for tackling any improvement issue
• Greater confidence in decision-making that supports organizational goals