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Global Knowledge | Courses & Certifications


ITIL v3: Service Management Foundation

Course Code: ILFN
Duration: 3
Price: EGP9,688.00 

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Overview 

The course gives a detailed introduction to the concepts, terms, definitions, goals, benefits and
relationships within the core IT service management processes and function, according to the ITIL
(Information Technology Infrastructure Library) best practice framework.
Based on principles described in ITIL’s Service Support and Service Delivery books, this course focuses
on taking a holistic approach to IT Service Management through the use of processes, their respective
relationships, and workflows. This course also prepares participants for the examination leading to the
Foundation Certificate In IT Service Management, the prerequisite for the Practitioner and Service
Manager levels of ITIL & ISO/IEC 20000 certification.

18 PMI PDUs


Pre-Requisites


Next Course Dates


  • Indicates a guaranteed course
  • Indicates a special offer
  • Indicates a late availability course



MayLanguage
23 May - 25 May, 2012Frankfurt (Germany)Request Space
23 May - 25 May, 2012Hamburg (Germany)Request Space
Guaranteed Event28 May - 30 May, 2012London - Russell Square (United Kingdom)Request Space
28 May - 30 May, 2012Leeds (United Kingdom)Request Space
Late Availability29 May - 01 Jun, 2012Mechelen (Zandvoortstraat 1) (Belgium)Request Space
29 May - 31 May, 2012DAKAR (France)Request Space
30 May - 01 Jun, 2012Drachten (Amperelaan 1c) (Netherlands)Request Space
30 May - 01 Jun, 2012Frankfurt (Germany)Request Space
30 May - 01 Jun, 2012Düsseldorf (Germany)Request Space
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Special OfferGuaranteed EventLate Availability04 Jun - 06 Jun, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
04 Jun - 06 Jun, 2012RUEIL ATHENEE (France)Request Space
04 Jun - 06 Jun, 2012REGUS (France)Request Space
04 Jun - 06 Jun, 2012Frankfurt (Germany)Request Space
04 Jun - 06 Jun, 2012München (Germany)Request Space
11 Jun - 13 Jun, 2012LYON PART DIEU (France)Request Space
11 Jun - 13 Jun, 2012Zwolle (Stadionplein 11) (Netherlands)Request Space
Guaranteed Event11 Jun - 13 Jun, 2012Wokingham (United Kingdom)Request Space
11 Jun - 13 Jun, 2012Manchester (United Kingdom)Request Space
11 Jun - 13 Jun, 2012RUEIL ATHENEE (France)Request Space
13 Jun - 15 Jun, 2012Amsterdam (Kingsfordweg 43) (Netherlands)EnglishRequest Space
13 Jun - 15 Jun, 2012Frankfurt (Germany)Request Space
13 Jun - 15 Jun, 2012Hamburg (Germany)Request Space
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18 Jun - 20 Jun, 2012Wien (Austria)EnglishRequest Space
20 Jun - 22 Jun, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
20 Jun - 22 Jun, 2012RUEIL ATHENEE (France)Request Space
20 Jun - 22 Jun, 2012Frankfurt (Germany)Request Space
20 Jun - 22 Jun, 2012Düsseldorf (Germany)Request Space
25 Jun - 27 Jun, 2012Leeds (United Kingdom)Request Space
25 Jun - 27 Jun, 2012RUEIL ATHENEE (France)Request Space
Guaranteed Event25 Jun - 27 Jun, 2012Global Knowledge Wien (Austria)GermanRequest Space
Special Offer26 Jun - 29 Jun, 2012Brussel Center (Koloniënstraat 11) (Belgium)Request Space
27 Jun - 29 Jun, 2012Eindhoven (Vestdijk 30) (Netherlands)Request Space
27 Jun - 29 Jun, 2012Frankfurt (Germany)Request Space
27 Jun - 29 Jun, 2012München (Germany)Request Space
27 Jun - 29 Jun, 2012Stuttgart (Germany)Request Space
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02 Jul - 04 Jul, 2012Virtual Training Centre (United Kingdom)Request Space
04 Jul - 06 Jul, 2012RUEIL ATHENEE (France)Request Space
09 Jul - 11 Jul, 2012Barcelona (Spain)Request Space
09 Jul - 11 Jul, 2012LYON PART DIEU (France)Request Space
09 Jul - 11 Jul, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
09 Jul - 11 Jul, 2012Drachten (Amperelaan 1c) (Netherlands)Request Space
09 Jul - 11 Jul, 2012Birmingham - Centre City Tower (United Kingdom)Request Space
16 Jul - 18 Jul, 2012Wokingham (United Kingdom)Request Space
23 Jul - 25 Jul, 2012Amsterdam (Kingsfordweg 43) (Netherlands)Request Space
23 Jul - 25 Jul, 2012Leeds (United Kingdom)Request Space
23 Jul - 25 Jul, 2012London - Old Broad Street (United Kingdom)Request Space
24 Jul - 27 Jul, 2012Mechelen (Zandvoortstraat 1) (Belgium)Request Space
30 Jul - 01 Aug, 2012London - Old Broad Street (United Kingdom)Request Space
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01 Aug - 03 Aug, 2012RUEIL ATHENEE (France)Request Space
06 Aug - 09 Aug, 2012Brussel Center (Koloniënstraat 11) (Belgium)Request Space
06 Aug - 08 Aug, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
13 Aug - 15 Aug, 2012Wokingham (United Kingdom)Request Space
13 Aug - 15 Aug, 2012Manchester (United Kingdom)Request Space
20 Aug - 22 Aug, 2012Zoetermeer (Centrum West 21) (Netherlands)Request Space
20 Aug - 22 Aug, 2012Rotterdam (Barbizonlaan 25) (Netherlands)Request Space
20 Aug - 22 Aug, 2012Groningen (Helperpark 296) (Netherlands)Request Space
20 Aug - 22 Aug, 2012London - Old Broad Street (United Kingdom)Request Space
27 Aug - 29 Aug, 2012LYON PART DIEU (France)Request Space
28 Aug - 30 Aug, 2012Leeds (United Kingdom)Request Space
28 Aug - 30 Aug, 2012Global Knowledge Wien (Austria)GermanRequest Space
29 Aug - 31 Aug, 2012RUEIL ATHENEE (France)Request Space
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03 Sep - 05 Sep, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
03 Sep - 05 Sep, 2012Bristol - Computerworld (United Kingdom)Request Space
05 Sep - 07 Sep, 2012RUEIL ATHENEE (France)Request Space
10 Sep - 12 Sep, 2012Eindhoven (Vestdijk 30) (Netherlands)Request Space
10 Sep - 12 Sep, 2012London - Old Broad Street (United Kingdom)Request Space
10 Sep - 12 Sep, 2012Virtual Training Centre (United Kingdom)Request Space
17 Sep - 19 Sep, 2012Madrid (Spain)Request Space
17 Sep - 19 Sep, 2012LYON PART DIEU (France)Request Space
17 Sep - 19 Sep, 2012Amsterdam (Kingsfordweg 43) (Netherlands)Request Space
17 Sep - 19 Sep, 2012Wokingham (United Kingdom)Request Space
17 Sep - 19 Sep, 2012Birmingham - Centre City Tower (United Kingdom)Request Space
24 Sep - 26 Sep, 2012Rotterdam (Barbizonlaan 25) (Netherlands)Request Space
24 Sep - 26 Sep, 2012Zoetermeer (Centrum West 21) (Netherlands)Request Space
24 Sep - 26 Sep, 2012Leeds (United Kingdom)Request Space
24 Sep - 26 Sep, 2012RUEIL ATHENEE (France)Request Space
25 Sep - 28 Sep, 2012Mechelen (Zandvoortstraat 1) (Belgium)Request Space
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01 Oct - 03 Oct, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
01 Oct - 03 Oct, 2012Drachten (Amperelaan 1c) (Netherlands)Request Space
01 Oct - 03 Oct, 2012London - Old Broad Street (United Kingdom)Request Space
01 Oct - 03 Oct, 2012Manchester (United Kingdom)Request Space
01 Oct - 03 Oct, 2012RUEIL ATHENEE (France)Request Space
08 Oct - 10 Oct, 2012LILLE EURATECHNOLOGIE (France)Request Space
08 Oct - 10 Oct, 2012Wokingham (United Kingdom)Request Space
09 Oct - 12 Oct, 2012Gent (Bisdomplein 3) (Belgium)Request Space
15 Oct - 17 Oct, 2012Amsterdam (Kingsfordweg 43) (Netherlands)Request Space
15 Oct - 17 Oct, 2012London - Old Broad Street (United Kingdom)Request Space
15 Oct - 17 Oct, 2012Leeds (United Kingdom)Request Space
22 Oct - 24 Oct, 2012Zwolle (Stadionplein 11) (Netherlands)Request Space
22 Oct - 24 Oct, 2012RUEIL ATHENEE (France)Request Space
22 Oct - 24 Oct, 2012Global Knowledge Wien (Austria)GermanRequest Space
29 Oct - 31 Oct, 2012LYON PART DIEU (France)Request Space
29 Oct - 31 Oct, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
29 Oct - 31 Oct, 2012London - Old Broad Street (United Kingdom)Request Space
29 Oct - 31 Oct, 2012RUEIL ATHENEE (France)Request Space
NovemberLanguage
05 Nov - 07 Nov, 2012Eindhoven (Vestdijk 30) (Netherlands)Request Space
05 Nov - 07 Nov, 2012Wokingham (United Kingdom)Request Space
05 Nov - 07 Nov, 2012Leeds (United Kingdom)Request Space
12 Nov - 14 Nov, 2012Amsterdam (Kingsfordweg 43) (Netherlands)Request Space
12 Nov - 14 Nov, 2012London - Old Broad Street (United Kingdom)Request Space
12 Nov - 14 Nov, 2012Bristol - Computerworld (United Kingdom)Request Space
12 Nov - 14 Nov, 2012RUEIL ATHENEE (France)Request Space
13 Nov - 16 Nov, 2012Mechelen (Zandvoortstraat 1) (Belgium)Request Space
19 Nov - 21 Nov, 2012LYON PART DIEU (France)Request Space
19 Nov - 21 Nov, 2012Drachten (Amperelaan 1c) (Netherlands)Request Space
19 Nov - 21 Nov, 2012Wokingham (United Kingdom)Request Space
26 Nov - 28 Nov, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
26 Nov - 28 Nov, 2012London - Old Broad Street (United Kingdom)Request Space
26 Nov - 28 Nov, 2012Leeds (United Kingdom)Request Space
26 Nov - 28 Nov, 2012Virtual Training Centre (United Kingdom)Request Space
DecemberLanguage
03 Dec - 05 Dec, 2012Zwolle (Stadionplein 11) (Netherlands)Request Space
03 Dec - 05 Dec, 2012Wokingham (United Kingdom)Request Space
03 Dec - 05 Dec, 2012Birmingham - Centre City Tower (United Kingdom)Request Space
03 Dec - 05 Dec, 2012RUEIL ATHENEE (France)Request Space
10 Dec - 12 Dec, 2012Amsterdam (Kingsfordweg 43) (Netherlands)Request Space
10 Dec - 12 Dec, 2012London - Old Broad Street (United Kingdom)Request Space
11 Dec - 14 Dec, 2012Brussel Center (Koloniënstraat 11) (Belgium)Request Space
17 Dec - 19 Dec, 2012LYON PART DIEU (France)Request Space
17 Dec - 19 Dec, 2012Zoetermeer (Centrum West 21) (Netherlands)Request Space
17 Dec - 19 Dec, 2012Rotterdam (Barbizonlaan 25) (Netherlands)Request Space
17 Dec - 19 Dec, 2012Leeds (United Kingdom)Request Space
17 Dec - 19 Dec, 2012London - Old Broad Street (United Kingdom)Request Space
JanuaryLanguage
14 Jan - 16 Jan, 2013RUEIL ATHENEE (France)Request Space

More Information

This program is for everyone who is working in any aspect of ICT Service Management who: Is implementing or refining one or more of ITIL Service Management Processes or Function.

  • Intends to obtain the ITIL foundation certificates in IT Service Management.
  • ICT Management in modern organizationstargeting IT/Business Alignment and total quality approach for ITSM.
  • ICT Management looks to improve quality service, focused continuity in ICT services provision, more motivated responsible staff, enhanced customer satisfaction, security improvement, accuracy, speed, cost justifiable service.

The3 days course provides systematic and professional approach to the management of IT services provision adapting its guidance will enable you to :

  • Identify fundamental processes involved in IT service management and how to integrate them into your business IT services model
  • Learn to move the reactive relationship between IT and users to a proactive relationship.
  • Improve IT Services through the use of proven best practice processes.
  • Improve productivity through utilized skills and experience.
  • Improve delivery of third party services through the specification of ITIL as the standard for service delivery in service procurements.
  • Real-Time Service Management: Gain Competitive Advantage with Support Automation.
  • Learn from previous experience.
  • How to define demonstrable performance indicators.
  • How to improve ROI of IT.
  • Get prepared for ITIL Foundational Certificate.

 

 

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