• Obtain knowledge on ITIL® concepts and terminology.
• Look at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Transition.
• Explain the roles and justify the need of Service Transition in the Service Lifecycle.
• Prepares delegates for the ITIL® Lifecycle examination in Service Transition.

The main principles and objectives of Service Transition

• Challenges, Critical Success Factors and Risks
• Organisational issues concerned with Transition
• Technology considerations related to Service Transition
• The activities commonly performed in the Service Transition arena
• Assessing Critical Success Factors and Managing Risk in Service Transition

The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Transition stage:

• Service Asset and Configuration Management
• Change Management
• Release and Deployment Management
• Service Validation and Testing
• Evaluation
• Knowledge Management