This course is designed for:

• IT staff member of a small or medium-sized business
• Cisco Partners who will be supporting Cisco Unified Communications Manager Express and Cisco Unity Express.

Upon completing this course, the learner will be able to meet these overall objectives:

• Configure the basic features and functionality of Cisco Unified Communications Manager.
• Express to support IP phones, analog voice interfaces, digital voice interfaces, VoIP dial peers, digit manipulation, class of service, network management, and capturing Call Detail Records.
• Configure advanced Cisco Unified Communications Manager Express features for both SIP and SCCP phones.
• Implement hardware and software media resources: transcoding, conferencing, and music on hold 2 Implementing Cisco IOS Unified Communications Part 2 (IIUC2) v1.0 © 2008 Cisco Systems, Inc.
• Implement Cisco Unified CallConnector Mobility server to track Cisco Unified Communications Manager Express phones and PSTN connections, provide single number reach services, and integrate call control through Windows add-ins.
• Configure Cisco Unity Express: users, groups, voice mailboxes, Instant Messaging, VoiceView, notification, Live Record, Cisco Unity Express AutoAttendant, and troubleshoot Cisco Unity Express.
• Extend Cisco Unity Express by configuring a Unified Messaging Gateway to simplify VPIM networking between Cisco Unity Express

Review of Cisco Unified Communications Manager Express Fundamentals

• Describing the Key Features of Cisco Unified Communications Manager Express and Cisco Unity Express
• Preparing for the Cisco Unified Communications Manager Express Installation Process
• Configuring SCCP IP Phones
• Configuring SIP IP Phones
• Configuring POTS Voice Ports and Dial Peers
• Understanding Call Setup Flows and Configuring Digit Manipulation
• Configuring Class of Restriction

Configuration of Cisco Unified Communications Manager Express Features

• Configuring SCCP Phone Features
• Configuring Call Transfer
• Configuring After-Hours Support and Paging
• Implementing Feature Access Codes
• Understanding Built-in Call Center Features
• Troubleshooting Cisco Unified Communications Manager Express

Configuration of New Cisco Unified Communications Manager Express Features

• Configuring SIP Phone Features
• Describing and Configuring Cisco Unified Communications Manager Extension Mobility
• Describing and Configuring Advanced Call Blocking and Toll Restriction
• Describing and Configuring Voice Hunt Groups
• Describing and Configuring the SCCP Telephony Control Application to Support Analog FXS Phones

Implement Media Resources Overview

• Describing Media Resources as Implemented in Cisco Unified Communications Manager Express
• Configuring Conference Bridges
• Configuring Transcoders
• Configuring MOH

Implement Cisco Unified CallConnector and Cisco Unified CallConnector Mobility

• Describing the Features and Functionality of the Cisco Unified CallConnector
• Installing Cisco Unified Communications Manager Express TSP to Support TAPI and Cisco Unified CallConnector on the PC
• Configuring the Cisco Unified Communications Manager Express Router for Cisco Unified CallConnector Services
• Configuring Cisco Unified CallConnector Mobility Server
• Describing Instant Messaging Services and Configuring Single Number Reach Rules

Cisco Unity Express Voice Mail and AutoAttendant Configuration

• Configuring Cisco Unity Express Integration with Cisco Unified Communications Manager Express by Using the CLI
• Configuring Cisco Unity Express Users, Groups, and Voice Mailboxes
• Configuring Cisco Unity Express Extended Functionality
• Configuring Cisco Unity Express AutoAttendant
• Troubleshooting Cisco Unity Express

Cisco Unity Express VPIM Networking and Cisco Unified Messaging Gateway

• Describing and Configuring Cisco Unity Express VPIM Networking
• Describing and Configuring Cisco Unity Express Voice and Cisco Unified Messaging Gateway

Troubleshooting Cisco IOS Software-Based Unified Communications

• Troubleshooting Techniques for Cisco IOS Software-Based Unified Communications Express Environments
• Cisco Unified Communications Manager Express Troubleshooting Tools
• Cisco Unity Express Troubleshooting Tools
• Cisco Unified Messaging Gateway Troubleshooting Tools