A number of other frameworks and standards can
be used with ITIL to help deliver “Good Practice”.
ISO/IEC20000
This training provides delegates with an
understanding of ISO/IEC 20000, the International Standard for IT
Service Management (also known as ISO20000), and the associated
itSMF Certification process.
For further details call us on 02 2269 1982 or
email training@globalknowledge.com.eg