Nortel Certified Support Specialist (NCSS)

Target Audience:

Post-sales individuals worldwide who are responsible for:

• Installing and configuring, administering, maintaining, and troubleshooting a Nortel solution/product
• Analyzing and resolving routine technical issues (either locally or remotely)
• Supporting other technicians (either locally or remotely, such as field technicians) who are experiencing routine technical issues

Demonstrated Skills:

A candidate who is minimally qualified has these characteristics. In general it represents approximately three to six months of relevant or related work experience.

• Has quantifiable hands-on experience installing and configuring, administering, maintaining, and troubleshooting a Nortel Networks solution/product
• Can, with minimal assistance, install and configure, administer, maintain, and troubleshoot basic solutions/products
• Can apply knowledge of the topics tested to solve common customer support issues in most routine situations
• Can work alone, without close supervision, although he or she may be part of a team

Requirements:

NCSS – CallPilot Installation and Configuration

NCSS – CallPilot System Administration

NCSS - Communication Server 1000 Release 5.0 – Installation and Commissioning

Prerequisites:

• Meridian 1 Fundamentals Fasttrack (85616)
• Meridian 1 Networking and Administration Fasttrack (85617)
or
• Equivalent Meridian 1 experience

NCSS - Communication Server 1000 Release 5.0 - Database Administrator

NCSS - Ethernet Routing Switch 8600

Note: In class exam to be introduced in 2007

NCSS - Ethernet Switching Configuration & Management

Note: In class exam to be introduced in 2007

NCSS - Nortel WLAN 2300 Rls. 5.0 Implementation & Management

Note: Delegates attending the 6825C can choose either segment exam or the full length certification exam

NCSS - Baystack Switching

NCSS - Alteon

Note: In class exam to be introduced in 2007