Cisco IP Contact Center Express Specialist
Summary:
The UCCX Unified Communications Contact Center Express
Implementation exam tests a candidate's knowledge of the design,
implementation, and operation of CRS/UCCCX deployments.Z
Prerequisites:
Learner Skills and Knowledge Required:
- Internetworking fundamentals
- Basic IP telephony fundamentals
- Cisco Unified Communications Manager deployments
- Cisco IP Phones and Cisco IP Communicator
- Contact Cneter Operations
- Microsoft Windows Server 2000, 2003, XP
- MS SQL 2000, MSDE databases .
Requirements:
| Required Exams |
|
|
642-164 UCCX
|
Unified Contact Centre Express & Unified IP IVR
Deployment
UCCXD
|
Re-certification
Cisco
IP Contact Center Express Specialist certifications are valid for
two years. To re-certify, take and pass the current version of the
exam, or pass a CCIE written exam on or after October 1, 2004.