Avaya and Heritage Nortel Training Courses

Global Knowledge | Courses & Certifications

Avaya and Heritage Nortel Training Courses

Become an expert on Avaya Data Networking, Communications Systems, Applications, and Services with our high quality hands-on training solutions.

With the acquisition of Nortel Enterprise Services (NES), Avaya has enhanced its strategic position in providing business communication solutions and services for enterprise customers. The integration of the former NES product portfolio has further defined Avaya's vision of communications systems powering enhanced business effectiveness.

Communication (Unified & Voice)

Course Title	Code	Days
Avaya IP Fundamentals	0229W	1
VOIP Technologies	0365C	2
Avaya Aura™ Contact Center - Communication Control Toolkit and Contact Center Multimedia Implementation	3607C	5
Avaya Aura Contact Center - Installation and Configuration	3608C	5
What's New with Avaya Aura Contact Center - Installation and Configuration	3618C	1
Session Manager and System Manager Administration Boot Camp	5U00082	5
Avaya Communication Server (CS) 1000 7.5 System Administration and Management	6351C	5
Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade	6376C	5
Avaya IP Office R6.0 Implementation Workshop	ATA01225I	5
Planning the Deployment of Contact Center	ATC01116V	1
Contact Center for Communication Manager	ATC01121I	3
IP Office Advanced Applications and Troubleshooting Workshop	ATI00484I	5
Call Management System Installation & Maintenance	ATI00685I	2
Avaya Aura Communication Manager Fundamentals	ATI01672V	3
Avaya Aura Communication Manager Messaging: Implementation	ATI01731V	2
Avaya Aura™ Communication Manager Implementation	ATI02348I	5
Troubleshoot and Maintain IP Telephony Workshop	AVA00643H	5
Avaya Aura Communication Manager Basic Administration	AVA00836H	5
Avaya Media Servers and Media Gateways Implementation Workshop	AVA00838H	5
IP Telephony Advanced Implementation Workshop	AVA00867H	5

Desktop Applications

Course Title	Code	Days
Avaya - IP Routing	6702C	3
Avaya Converged Campus: ERS Solution Installation and Configuration	6721C	5

Network Routing & Switching

Course Title	Code	Days
ERS Fundamentals bootcamp	6702C-6721C	5
Avaya Converged Campus: ERS Solutions	6720C	4
Avaya ERS 8600/8300/1600 Advanced Configuration and maintenance	6722C	5
Avaya ERS 5000/4500 Advanced Configuration and Maintenance	6723C	4