The ITIL® qualification structure now comprises Foundation, Intermediate and complementary courses leading to the award of ITIL® Expert. ITIL® Expert, which is achieved by gaining enough (22) credits from passing Foundation and Intermediate level examinations. Beyond this the ITIL® Master qualification meets growing needs by focusing on experience, testing the capabilities of senior IT service managers, executives and practitioners.
The Foundation Level focuses on the Service Lifecycle phases and where the processes and functions fit within these. The Foundation certificate is a pre-requisite to the next level of courses. Also, the Foundation certificate is worth 2 credits towards achieving the ITIL® Expert.
For a demonstration of ITIL® Foundation, please view this video.
There are two streams here, a Lifecycle stream and a Capability stream.
Each of the 5 Lifecycle stream courses covers one core book - thus one phase of the Service Lifecycle. The Lifecycle courses provide a management focused view of each element and comprise:
The Lifecycle certificates are each worth 3 credits towards achieving the ITIL® Expert.
Each of the 4 Capability stream courses covers a set of processes and provides a more granular, mechanical view of how the processes and functions mesh together. They comprise:
The Capability certificates are each worth 4 credits towards achieving the ITIL® Expert.
The Managing Across The Lifecycle course (worth 5 credits) consolidates knowledge of the Service Lifecycle and is taken once you have achieved 17 points. Gaining 22 credits through Foundation, Intermediate (Capability and/or Lifecycle) enables one to achieve the ITIL® Expert (without further examinations).
Service Management Complementary Training
The ITIL® qualifications scheme recognises certifications which link and "add value" to ITIL® V3 Best Practices and the current certification portfolio. These certifications are recognised under the ITIL® Complementary Qualifications Scheme.
Those qualifications which are endorsed will be awarded a credit value, which recognises the alignment to V3.
Candidates who successfully achieve recognised complementary certifications can then use the credits gained (up to a maximum of 6 credits total) from complementary certifications towards the ITIL® V3 Expert Level of certification. Our complementary qualifications include The Analyst Series and ISO/IEC 20000 courses.
ITIL® Master qualification meets growing needs by focusing on experience, testing the capabilities of senior IT service managers, executives and practitioners.