ITIL® Certifications

The ITIL® qualification structure now comprises Foundation, Intermediate and complementary courses leading to the award of ITIL® Expert. ITIL® Expert, which is achieved by gaining enough (22) credits from passing Foundation and Intermediate level examinations. Beyond this the ITIL® Master qualification meets growing needs by focusing on experience, testing the capabilities of senior IT service managers, executives and practitioners.

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ITIL® Foundation


The Foundation Level focuses on the Service Lifecycle phases and where the processes and functions fit within these.  The Foundation certificate is a pre-requisite to the next level of courses. Also, the Foundation certificate is worth 2 credits towards achieving the ITIL® Expert.

For a demonstration of ITIL® Foundation, please view this video.

ITIL® Intermediate


There are two streams here, a Lifecycle stream and a Capability stream.

Each of the 5 Lifecycle stream courses covers one core book - thus one phase of the Service Lifecycle. The Lifecycle courses provide a management focused view of each element and comprise:

 

 

 ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
 
ITIL® Service Lifecycle: Service Design (LSD)

 
ITIL® Service Lifecycle: Service Operation (LSO)
 
ITIL® Service Lifecycle: Service Strategy (LSS) 

 

ITIL® Service Lifecycle: Service Transition (LST)

The Lifecycle certificates are each worth 3 credits towards achieving the ITIL® Expert.

Each of the 4 Capability stream courses covers a set of processes and provides a more granular, mechanical view of how the processes and functions mesh together. They comprise:

 

 

ITIL® Service Capability: Operational Support & Analysis (IOSA)
 
ITIL® Service Capability: Planning, Protection & Optimisation (PPO)

 

ITIL® Service Capability: Release, Control & Validation (RCV)

 

ITIL® Service Capability: Service Offerings & Agreements (SOA)

 
The Capability certificates are each worth 4 credits towards achieving the ITIL® Expert.

The Managing Across The Lifecycle course (worth 5 credits) consolidates knowledge of the Service Lifecycle and is taken once you have achieved 17 points. Gaining 22 credits through Foundation, Intermediate (Capability and/or Lifecycle) enables one to achieve the ITIL® Expert (without further examinations).

Service Management Complementary Training


The ITIL® qualifications scheme recognises certifications which link and "add value" to ITIL® V3 Best Practices and the current certification portfolio. These certifications are recognised under the ITIL® Complementary Qualifications Scheme.

Those qualifications which are endorsed will be awarded a credit value, which recognises the alignment to V3.

Candidates who successfully achieve recognised complementary certifications can then use the credits gained (up to a maximum of 6 credits total) from complementary certifications towards the ITIL® V3 Expert Level of certification. Our complementary qualifications include The Analyst Series and ISO/IEC 20000 courses.

ITIL® Master

ITIL® Master qualification meets growing needs by focusing on experience, testing the capabilities of senior IT service managers, executives and practitioners.