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Technical Support Engineer

Duties:

  • Respond to requests for technical assistance in person, via phone, electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Log all help desk interactions.
  • Administer help desk software.
  • Redirect problems to appropriate resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.

Job Requirements:

  • From 2 to 4  years Experience in same position.
  • Good knowledge in MS Operating systems and MS office applications.
  • Communication Skills, Presentation Skills, and Time Management skills.

 

please email your CV mentioning the job title in the subject line to  the following email address : HR@globalknowledge.com.eg