Delegates are required to meet the following prerequisites:

• Solid understanding of Microsoft Windows 2000 and Exchange 5.5 or Exchange 2000 (MCSE recommended).
• Ability to competently program at least one manufacturer’s telephone switching equipment


Next Course Dates


Dates available on request. Please contact us













More Information

Target Audience


This course will is aimed at people responsible for the installation, configuration, and on-going maintenance and troubleshooting of Cisco Unity systems in either a stand-alone voice mail or unified messaging environment.

Objectives

• Identify the components of the Cisco Unity system, describe standard and optional features and explain how they integrate into a unified messaging system
• Identify the components of the Cisco Unity Connection system, describe their standard and optional features and explain how they integrate with telephone systems
• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service and subscriber templates
• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
• Select the correct components, install the software following the recommended installation sequence, and verify proper operation
• Choose the correct integration type and describe the steps needed to complete the integration
• Select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, & directory replication
• Describe and be able to use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems.
• Determine the appropriate platform to be used and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity System
Content


An overview of a Cisco Unified Communications System

• Understanding Cisco Unity
• Describing Cisco Unified Communications Integrations
• Understanding Cisco Unity Standard System Features
• Describing Cisco Unity Standard User Features
• Describing Optional Cisco Unity Features
• Understanding Cisco Unity Express

Cisco Unity Connection

• Understanding Cisco Unity Connection
• Positioning Cisco Unity Connection
• Understanding Cisco Unity Connection Standard Features
• Understanding Cisco Unity Connection Optional Features

Cisco Unified Communications General Setup

• Using Cisco Unity
• Using the Cisco Unity Administrator
• Setting Up Cisco Unity

Cisco Unified Communications Subscribers

• Understanding Cisco Unity Global Subscriber Settings
• Understanding Cisco Unity Subscriber Accounts and Settings
• Using Call Handlers and Interview Handlers

Cisco Unified Communications System Monitoring & Maintenance

• Monitoring a Cisco Unified Communications System
• Maintaining a Cisco Unified Communications System
• Reporting in a Cisco Unified Communications System

Cisco Unified Communications System Hardware

• Defining Cisco Unified Communications Server Hardware
• Understanding Cisco Unified Communications Voice Boards

Cisco Unified Communications System Software Installation

• Defining Cisco Unified Communications Architecture and Software
• Installing Cisco Unified Communications Software
• Upgrading Cisco Unified Communications Software

Cisco Unity Connection Overview

• Defining Cisco Unity Connection Server Hardware
• Defining Cisco Unity Connection Architecture and Software

Cisco Unified Communications Integrations

• Understanding Cisco Unified Communications Integrations
• Integrating Cisco Unity with Cisco CallManager

Cisco Unified Communications Networking

• Defining Cisco Unity Networking
• Understanding Message Transfer and Directory Replication
• Defining Networking Subscribers
• Understanding Digital Networking in Cisco Unity
• Understanding Interoperability and SMTP Networking
• Understanding VPIM Networking
• Understanding AMIS Networking
• Understanding Cisco Unity Bridge Networking

Cisco Unified Communications Maintenance & Utilities

• Understanding Cisco Unity Administration Tools
• Understanding Cisco Unity Audio Management Tools
• Understanding Cisco Unity Diagnostic Tools
• Understanding Cisco Unity Switch Integration Tools
• Understanding Disaster Recovery and Cisco Unity
• Providing Redundancy: Implementing failover in Cisco Unity
Certification


Recommended as preparation for exam(s):

• 642-104 UCSE


• Download the full course description