Overview This one-day instructor-led clinic prepares students who are currently providing end-user support in a Microsoft Windows XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.
Pre-Requisites
This clinic requires that students meet the following prerequisites:
- Have experience with resolving issues for end users who are running Windows XP
- Be employed in an end-user or helpdesk support role at the 200 level (this translates into Tier 2 or Tier 3 helpdesk staff)
- Have knowledge of configuring and using Microsoft Office applications
- Have 50%-75% of the skills reflected in the preparation guides for exams 70-271 and 70-272
- Weakest skill areas may include:
- Navigating the Windows XP UI
- Verifying which security settings are being applied locally and from a domain via local and domain group policies
- Working with Internet Explorer Security and Privacy settings
- Troubleshooting IP communications
Next Course Dates
Dates available on request. Please contact us
More Information
This clinic is intended for current Windows XP end-user support personnel who are currently at a skill level comparable to a 200-300 level expertise and will typically be considered Tier 2 or Tier 3 level end-user support.
- After completing this clinic, students will be:
Prepared to take exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System; this includes:
- Troubleshooting the installation of a Windows XP desktop operating system
- Managing and troubleshooting access to resources
- Configuring and troubleshooting hardware devices and drivers
- Configuring and troubleshooting the desktop and user environments
- Troubleshooting network protocols and services
Prepared to take exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; this includes:
- Configuring and troubleshooting applications
- Resolving issues related to usability
- Resolving issues related to application customization
- Configuring and troubleshooting connectivity for applications
- Configuring application security
Module 1: Preparing for Exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- This session provides a review of the knowledge and skills necessary to prepare for MCDST exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.
Lessons
- Troubleshooting an Installation of Windows XP Home or Windows XP Professional
- Managing and Troubleshooting Access to Resources
- Configuring and Troubleshooting Hardware Devices and Drivers
- Configuring and Troubleshooting the Desktop and User Environments
- Troubleshooting Network Protocols and Services
- Session Review
Module 2: Preparing for Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsof Windows XP Operating System
- This session provides a review of the knowledge and skills necessary to prepare for MCDST exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.
Lessons
- Configuring and Troubleshooting Applications
- Resolving Issues Related to Usability
- Resolving Issues Related to Application Customization
- Configuring and Troubleshooting Connectivity for Applications
- Configuring Application Security
- Session Review